coffee and water programs
Customer relationships at Pura Vida begin with us asking the question,
“What are your goals for your coffee and water program?”
Our standard programs that have evolved as a result include:
Product only. You may order fresh roasted coffee, teas and other products online, by email, by phone or fax and they are usually shipped within 24 hours from our roaster in Burlington, WA.
Product only with equipment. Same as #1, except we loan and maintain brewing equipment and point-of-use water coolers.
Full break room outsourcing. Same as #2 except a friendly and professional Pura Vida team member will restock break room(s) based on mutually developed par levels. Service also includes cleaning and maintenance of brewing equipment. This level of service is required where we place Single Serve Brewers which need to be thoroughly cleaned on a bi-weekly basis.
Great People, the Key to Great Service
There is no substitute for competence and caring!
Chris Gelderman is our Service Manager and has received extensive training in the maintenance and repair of coffee brewers and point-of-use water coolers.
Chris also personifies our “treat others as you want to be treated” spirit. Whether installing new equipment, restocking a break room or quickly repairing a brewer, Chris’ goal is a satisfied and happy customer. This spirit is shared by Amy who is also a member of our service team.